Job Description

Position Summary

This position will assume primary responsibility for providing search and examination products for residential orders received from assigned customer accounts. The position requires a self-motivated individual with exceptional multi-tasking and project management skills capable of prioritizing time and workloads while providing superior customer service.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned.

• Search and examine public land records for the purpose of determining insurability and the issuance of Title Commitments, RESPA Search Reports and O&E Reports on Residential real estate.
• Locate and compile records affecting real property, including Taxes, Bankruptcy, Foreclosure Proceedings, Probates, Guardianships, Liens and Judgments, Patriot Act Search and set forth requirements for title clearance matters.
• Draw out legal descriptions, interpret surveys, maps when needed and/or requested.
• Work with the Underwriting Department to search for matters needing underwriting review and/or approval.
• Use various types of Public Records search engines such as Data Trace, Property Insight, Data Tree, E-Titles, etc. and closing software programs such as Closers’ Choice.
• Exhibit excellent verbal and written communication skills with strong attention to detail and ability to handle multiple tasks and interact professionally with all levels of management, employees and external customers by phone, email and in person.
• Participate in and help promote company-sponsored marketing activities at the direction of management and otherwise professionally represent the company in all business-related communications and engagements.

Competencies

To perform the job successfully, an individual should demonstrate the following.

Adaptability

Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.

Communications

Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.

Continuous Learning

Assess own strengths and weaknesses. Pursues training and development opportunities. Seeks feedback to improve performance. Share expertise with others. Strives to continuously build knowledge and skills.

Customer Service

Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.

Problem Solving

Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.

Teamwork

Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interests.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

Associates degree or equivalent; or five plus years related experience and/or training; or equivalent combination of education and experience preferable.

Language Ability

Ability to read, analyze, and interpret common industry journals, financial reports. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format.

Reasoning Ability

Define problems, collect data, establish facts and draw valid conclusions. Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Natural ability and interest to investigate problems down to root cause.

Computer Skills

Proficient with Microsoft Suite.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions.

This is a remote position.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Those encountered in a typical office environment.

While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and walk. The employee must be able to occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

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