Telephone Operator Job at UPMC, Cumberland, MD

  • UPMC
  • Cumberland, MD

Job Description

UPMC Western Maryland Telecommunication is looking for a full time Telephone Operator! This role will work mostly evening shifts, including rotating weekend and holiday shifts. This would be a great position for someone with a customer service background and some experience working with computers. Prior secretarial work or call center experience is a big plus! Under direct supervision, serves as the main point of contact with the public and with all hospital departments in routine as well as emergency situations. Responsibilities: May train new operators. May be required to do system data entry on request. Provide service to multiple answering service clients utilizing individualized protocols. Process appropriate emergency code or STAT page. Initiate voice pages when required. Provide Physician on call information to requesting individuals. Use required phrasing at all times when answering telephone calls. Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service. Determine callers requirements (extension desired, information requested, etc.) and transfer call. Provide status report on any page in progress to the individual requesting the page. #J-18808-Ljbffr

Job Tags

Full time, Work at office, Rotating shift

Similar Jobs

NYC Health Hospitals

Community Health Nurse Job at NYC Health Hospitals

 ...NYC Health + Hospitals/Community Care reaches outside the walls of our hospitals and brings health care to patients where they live. With more than...  ...of Position : Provides community-based professional nursing care to patients in group and private homes, as well as those... 

COUNTRY Financial

Business Analyst Intern Job at COUNTRY Financial

 ...Health, and Annuities Center of Excellence (COE) is seeking a Business Analyst Intern to help support process improvement and operational...  ...can be difficult, so we want to set expectations upfront. Our internship recruiting process takes place over several months.... 

Raytheon

RF / Microwave Electrical Engineer I - Onsite Job at Raytheon

 ...the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of todays mission and stay ahead...  ...You Must Have:\n \n ~ Bachelors degree in Electrical Engineering, Applied Physics, or related Science, Technology,... 

Medpace

Drug Safety Associate (Life Sciences Degrees) Job at Medpace

We are currently seeking a full-time, office-based Clinical Safety Coordinator to join our Clinical Safety department. This position will be focused on the handling and processing of adverse events from all sources, including clinical trials and post marketing surveillance... 

St. James Hotel

Hotel Room Inspector Full-time Job at St. James Hotel

 ...Description Job Description Company Description The St. James Hotel is an iconic, boutique hotel providing modern conveniences, yet...  ...the type of work required. Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth...