Assistant Front Office ManagerCome and join our team at this 605-room convention center hotel in the heart of downtown Oklahoma City. Our luxury hotel is located next to the Paycom Center (OKC Thunder), the Oklahoma Convention Center and across the street from the 70-acre Scissortail Park. The property includes Mokara Spa, six food & beverage outlets, 76,000 square feet of meeting and event space, a retail outlet, fitness center, and rooftop pool.Omni Oklahoma City Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training, along with the pride that comes from working for a company with a reputation for exceptional service. If you are a friendly, motivated person, with a passion to serve others, the Omni Oklahoma City Hotel may be your perfect match.The Assistant Front Office Manager will work closely with Director of Front Office and night staff to ensure maximum Front Office operating efficiency during the evening hours.Responsibilities:Handle all training with associates to ensure Omni Standards.Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.Be very familiar with the hotel computer system for training maintenance and trouble shooting.Complete weekly supply inventories to ensure adequate pars of such.Complete rate discrepancy report and make needed changes.Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.Prepare group information sheets.Complete check-out with balance report.Complete credit check daily.Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.Assure knowledge and training of Marketing Programs of company and hotel.Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.Qualifications:Previous luxury hotel experience is preferred.Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.Ability to stand for the entire scheduled shift.Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.Knowledge of Property Management Systems and related computer programsStrong knowledge of Microsoft Office Software.Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
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